Frequently Asked Questions

Questions about custom embroidery, ordering, artwork or production? Find answers to the most common questions below. If you need help with a specific project, feel free to reach out.

Ordering & Minimums

Minimum quantities vary by product and are shown directly on each product page. If you need multiple hat styles or colors, send me the details and I’ll let you know what’s possible.

Minimum quantities are shown on each tote product page. For larger events, business orders or projects involving multiple products, you can also request a custom quote.

Minimum quantities are shown on each hoodie product page. Sizes and colors can be mixed within the same hoodie style.

Generally, minimum quantities apply to the same hat style and color. However, I keep a large selection of hats in stock, and some suppliers allow smaller quantities, so mixing colors or styles may be possible depending on the products you choose and current inventory. If you’re looking for a mixed order, send me the details and I’ll let you know what’s possible.

For larger quantities, multiple products, multiple embroidery locations or more involved artwork, I recommend using the custom quote form. Larger projects often need a closer look at product availability, artwork, production and shipping before everything is finalized.

Artwork & Design

No. Send the best file you have and I’ll handle the embroidery preparation. Vector artwork is ideal, but high-resolution PNG, JPG and PDF files can also work. If something needs to be simplified or adjusted for embroidery, I’ll let you know before production.

Yes. Design help is complimentary for custom orders. If you have an idea, theme, reference image, invitation, logo, color palette or even just a general direction, I can create artwork specifically for the project with embroidery in mind.

Standard digitizing is complimentary. Very large, detailed or unusually complex artwork may require an additional charge, but I’ll let you know before moving forward if that applies.

Digitizing is the process of converting artwork into instructions an embroidery machine can stitch. It involves more than simply converting a file — stitch type, density, underlay, sequencing and other details all affect how the finished embroidery looks.

Yes. Custom orders receive a digital proof for approval before production begins. Orders created and approved through the online Customizer are the exception, since the design is already reviewed during the customization process.

Generally, no. I don’t run third-party embroidery files because I can’t verify how they were digitized or whether the stitch settings are appropriate for my machines and materials. A poorly prepared file can damage garments, break needles or cause machine issues.

The exception is an editable Wilcom EMB file, which I can open, inspect and review before deciding whether it can be used.

Production & Shipping

Most custom orders take about 2 weeks of production time before shipping. Turnaround can vary during holidays, busy seasons or larger projects, so ordering early is always recommended when you have a firm deadline.

No. Production time is the time needed to prepare, source and embroider your order. Shipping time begins after production is complete and depends on the shipping method and destination.

Designs that are already prepared for embroidery can usually be produced much faster, often within 2–3 business days before shipping.

Sometimes. Rush availability depends on current production capacity, blank availability and whether the required products can be sourced in time. Rush orders must always be approved before ordering, so contact me with your deadline first.

If you have a firm event date or deadline, include it when contacting me or submitting a quote request. I’ll review the production schedule, product availability and shipping time before confirming whether the deadline can be met.

Products & Embroidery

Yes. Depending on the hat and design, embroidery can be placed on the front, sides and back. Additional embroidery locations require custom pricing.

At the moment, hoodie embroidery is available on the left chest or center chest.

No. I currently only embroider products sourced through La La Land Embroidery. This allows me to verify the material, construction and embroidery compatibility before production.

I can match your artwork to the closest available embroidery thread color. Thread and Pantone colors are different systems, so an exact match can’t always be guaranteed, but I aim to get as close as possible

Not always. Very small lettering, fine details, gradients, distressed textures and photographic artwork may need to be simplified for clean embroidery. If adjustments are needed, I’ll explain them before production.

Returns, Changes & Reorders

Changes or cancellations should be requested as soon as possible. Once a proof has been approved, blanks have been ordered or production has begun, the order is considered final and can no longer be canceled or changed.

No. Custom and made-to-order items are final sale. Please review product details, sizing, colors, personalization and your proof carefully before approving the order.

Because each item is made to order, incorrect size, fit, color selection or other customer-selected options are not eligible for return or exchange.

If something was embroidered incorrectly or there is a genuine production defect, contact me with your order number and photos. I’ll review the issue and make it right when the error is on my end.

Yes. If the artwork and embroidery setup remain unchanged, I can reuse the existing digitized design without another digitizing charge. If the artwork, wording, size or design changes, it may need to be prepared again.

Still have a question?

If you don’t see what you need here, feel free to contact me. For larger orders, multiple products or more involved projects, use the custom quote form and tell me what you’re planning.